Frequently Asked Questions

We provide comprehensive property management services including:

• Tenant Screening & Placement: Thorough background checks and credit verification
• Rent Collection: Automated monthly rent collection and tracking
• Property Maintenance: 24/7 emergency repairs and routine maintenance
• Financial Reporting: Detailed monthly statements and year-end reports
• Legal Compliance: Ensuring all lease agreements meet local regulations
• Property Inspections: Regular inspections to protect your investment

Our goal is to maximize your rental income while minimizing your stress and workload.

Our management fees are competitive and transparent:

• Standard Management: 8-10% of monthly rent collected
• Tenant Placement Only: One-time fee equal to 50-75% of first month's rent
• Leasing Fee: Included in monthly management (no separate charge)
• No Hidden Fees: All costs are clearly outlined in our agreement

We offer customized packages based on your property portfolio size and specific needs. Contact us for a personalized quote.

We implement a rigorous tenant screening process to protect your property:

• Credit Check: Comprehensive credit history review
• Background Check: Criminal history and eviction records
• Employment Verification: Confirming stable income (typically 3x rent)
• Rental History: Contacting previous landlords for references
• Identity Verification: Confirming legal identity and documentation

Our thorough screening process helps ensure reliable, long-term tenants who will respect your property and pay rent on time.

We have a structured approach to rent collection:

• Day 1: Rent is due (automated reminders sent)
• Day 5: Late fee applied as per lease agreement
• Day 10: Formal written notice delivered
• Day 15: Phone call and payment plan discussion
• Day 20: Legal eviction process initiated if necessary

We work with tenants to resolve payment issues while protecting your interests and cash flow. All fees collected are passed to you in accordance with local regulations.

We provide efficient maintenance coordination:

• 24/7 Emergency Line: Immediate response for urgent issues
• Online Portal: Tenants can submit requests digitally
• Vetted Contractors: Network of licensed, insured professionals
• Owner Approval: Authorization required for repairs over agreed threshold
• Quality Control: Follow-up inspections to ensure work completion

Typical response times: Emergency repairs within 4 hours, urgent within 24 hours, routine within 5 business days.

Yes, we conduct thorough inspections to protect your investment:

• Move-In Inspection: Detailed documentation with photos
• Quarterly Inspections: Interior and exterior condition checks
• Annual Review: Comprehensive assessment with detailed report
• Move-Out Inspection: Damage assessment for security deposit

All inspections are documented with photos and reports provided to you within 48 hours. We identify issues early to prevent costly repairs.

We ensure timely and transparent payments:

• Payment Schedule: Direct deposit by the 10th of each month
• Deductions: Management fees, maintenance costs, and other approved expenses
• Monthly Statement: Detailed breakdown of all income and expenses
• Owner Portal: 24/7 access to financial reports and documents
• Tax Documents: Year-end 1099 forms provided by January 31st

You'll always know exactly where your money is going with our transparent accounting practices.

We work aggressively to minimize vacancy periods:

• Professional Marketing: Listed on 20+ rental websites with quality photos
• Competitive Pricing: Market analysis to set optimal rent price
• Quick Showings: Flexible scheduling including evenings and weekends
• Reduced Fee: Many contracts have reduced management fees during vacancy
• Property Maintenance: Regular checks to ensure property remains secure

Average vacancy period is 14-21 days. We keep you updated throughout the leasing process.